Prtaxlve™

Terms and Conditions

Last Updated: October 30, 2026

These terms apply to purchases and related order services through the 𝗣𝗿𝘁𝗮𝘅𝗹𝘃𝗲™ website, prtaxlve.com, operated by Shanghai Weishu Communication Technology Co., Ltd.

Before placing an order, please read these terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Eligibility and Customer Information

You must have the legal capacity required to enter into the transaction, or purchase with authorization from someone legally able to take responsibility for it.

Provide accurate and complete contact details, billing information, and shipping information, and ensure that you are authorized to use your selected payment method. Incorrect information may affect order verification, delivery, and after-sales support.

2. Product Information

Product materials, capacity, dimensions, colors, accessories, and care requirements are described on the relevant product page at the time of purchase.

Display settings, photography lighting, and measurement methods may cause reasonable visual or dimensional variations. This does not affect our responsibility for accurate descriptions or any applicable legal obligations.

Decorative items and styling accessories shown in photos are not included unless expressly listed in the product description.

3. Prices, Discounts, and Payment

Before paying, review the merchandise total, discounts, shipping charges, and taxes displayed at checkout. Accepted payment methods and the transaction currency are shown at checkout.

Orders with a merchandise total of $35 USD or more qualify for free shipping. Shipping charges for orders below this threshold are displayed at checkout. Import duties and related customs clearance charges are not included in free shipping and are the recipient’s responsibility.

If we identify an obvious pricing, inventory, or product information error, we will notify you and, where necessary, ask whether you wish to proceed with the corrected information. We will not increase the price of a paid order without your agreement. If an order cannot proceed, we will cancel the affected portion and refund the corresponding payment.

4. Order Verification and Fulfillment

After receiving an order, we may verify payment, inventory, and delivery details. An order confirmation records receipt of the order and does not mean the products have shipped.

If an order cannot be fulfilled because of unavailable stock, incomplete payment, an unsupported delivery address, or a reasonable transaction security concern, we will notify you and explain the next steps. Payments collected for any unfulfilled portion will be refunded.

5. Shipping and Delivery

Orders ship from the United States, with worldwide delivery available to addresses within carrier service coverage.

Once payment is confirmed, we will prepare and dispatch the order within 5 business days. Estimated transit time after dispatch is 7–14 business days. Processing time and transit time are calculated separately.

If we cannot ship within the promised period, we will notify you promptly, provide an estimated shipping date if available, and offer a way to agree to wait or cancel the unshipped order for a refund. Further handling will follow applicable legal requirements.

Transit estimates may be affected by customs, weather, holidays, and carrier operations. This does not remove our legal responsibilities for fulfilling your order.

6. Order Changes and Cancellations

Submit requests to change products or shipping information, or to cancel an order, as soon as possible.

Whether a routine change can be completed depends on the order’s processing status. Return requests after dispatch are handled under our Return & Refund Policy. This section does not limit cancellation or other rights available under applicable law.

7. Inspection and Product Issues

When your order arrives, inspect the drinkware body, rim, lid, and accessories. If you find damage, missing parts, an incorrect item, or another issue, keep the products and packaging and provide your order number, a description, and clear photos.

Do not use drinkware with cracks, chips, or other safety concerns. Follow the specific product instructions when determining whether it is suitable for hot drinks, microwave use, or dishwasher cleaning.

8. Returns and Refunds

See our Return & Refund Policy for eligibility, request deadlines, return procedures, responsibility for costs, and refund processing.

Obtain the correct return address and instructions before sending anything back. The company’s business address must not be assumed to be the return address.

Our policies do not limit mandatory consumer rights under applicable law.

9. Proper Use and Responsibility

Use drinkware for its intended purpose and follow the care instructions. Do not use damaged products or exceed expressly stated usage limits.

We will handle product defects, inaccurate descriptions, order fulfillment issues, and other matters for which we are legally responsible in accordance with applicable law and our relevant policies. These terms do not exclude or limit any liability that cannot lawfully be excluded or limited.

10. Personal Information

Personal information involved in orders, delivery, and customer support is handled according to our Privacy Policy. Do not include unnecessary sensitive identity or payment information in order notes or support communications.

11. Updates to These Terms

We may update these terms and display the latest date on this page. Updated transaction terms generally apply to orders placed after the update. Unless required by law or otherwise lawfully agreed by both parties, updates do not retroactively change the terms of existing orders.

12. Applicable Law and Disputes

Transaction disputes will be addressed with reference to applicable law, these terms, and the relevant order records. Nothing in these terms removes mandatory consumer protections, complaint channels, or legal remedies available to you.

If an order dispute arises, you are welcome to submit the details and supporting information so we can investigate and seek a resolution.

13. Transaction Inquiries

For questions about these terms or an order, email service@prtaxlve.com. For an existing purchase, include your order number and a description of the issue.