Prtaxlve™

Frequently Asked Questions

Choosing Your Drinkware

1. How do I choose the right drinkware?

Consider where you will use it, your preferred capacity, and your drinking habits. For desk use, look at the grip and rim design. For use on the go, check the dimensions, weight, and lid construction. Refer to each product page for specific details.

2. Do all products have the same materials, capacity, and accessories?

Specifications vary by style. Check the selected product page for materials, capacity, dimensions, and package contents. Styling accessories shown in photos are included only when expressly listed in the product description.

3. Can I use my drinkware for hot drinks or put it in the microwave or dishwasher?

Compatibility depends on the product’s materials and construction. Check the product page and included instructions first. If compatibility is not expressly stated, ask customer support before using it for hot drinks or placing it in a microwave or dishwasher.

4. Can I put a cup with a lid directly into my bag?

A splash-resistant lid is not necessarily leakproof. Unless the product description expressly states that it is suitable for sealed transport, keep it upright and avoid laying it on its side, turning it upside down, or placing it in a bag while filled.

Use and Care

5. What should I do before first use?

Inspect the body, rim, and accessories for damage, then clean them according to the product instructions. If you notice cracks, chips, or damaged parts, do not use the product and contact customer support.

6. How should I clean my drinkware?

Follow the care instructions for your specific product. For styles suitable for handwashing, use a soft cleaning tool and mild detergent, then allow all parts to dry thoroughly. Avoid steel wool or harsh abrasive cleaners that could scratch the surface.

7. Can I remove the lid components or gasket for cleaning?

Only remove parts designed to be detachable. Do not force components apart. After reassembly, check that every part is properly seated. If you are unsure how to remove or reinstall a component, provide a product photo when requesting assistance.

Orders and Delivery

8. Can I change my shipping address or cancel my order?

Submit your request as soon as possible with your order number and the change you need. Whether an order can be changed or canceled depends on its processing status. Customer support will check and let you know.

9. Where can I find delivery estimates, shipping fees, and available destinations?

Check our Shipping Policy and the information displayed at checkout. For questions about a specific destination, include the delivery country or region and postal code with your inquiry.

10. How can I track my shipment?

If you have received a shipping notification with tracking information, follow the instructions provided. If you cannot find that information or have questions about the shipment status, provide your order number when requesting help.

After Your Order Arrives

11. What if my drinkware arrives damaged, has missing accessories, or does not match my order?

Keep the item and packaging, and take clear photos of the product, packaging, and shipping label. Submit the photos, your order number, and a description of the issue to customer support. We will review the situation and explain the next steps. Do not use drinkware with cracks or chips.

12. How do I request a return or refund?

Read our Return & Refund Policy, then submit your request to customer support. Eligibility, request deadlines, shipping costs, and refund arrangements are subject to that policy and the circumstances of your order. Obtain return instructions and the correct address before sending anything back.

13. Is the company’s business address also the return address?

No. The business address displayed on our website is provided for company identification. Do not send returns there without instructions. Follow the return address and directions confirmed by customer support.

Still Have Questions?

Visit our Contact Us page for assistance. For questions about an existing purchase, include your order number and the relevant product name.