Prtaxlve™

Shipping Policy

𝗣𝗿𝘁𝗮𝘅𝗹𝘃𝗲™ ships from the United States and offers worldwide delivery. This policy explains order processing, shipping, and shipment tracking.

1. Order Processing

Once payment is confirmed, we will prepare and dispatch your order within 5 business days.

Processing time is separate from transit time. Business days exclude weekends and applicable public holidays. If an exceptional situation affects dispatch, we will contact you using the email address provided with your order.

2. Estimated Transit Time

After dispatch, estimated transit time is 7–14 business days.

This is an estimate, not a guaranteed delivery date. Actual delivery times may be affected by the destination, customs inspections, holidays, weather, and carrier operations.

3. Shipping Origin and Destinations

Orders ship from the United States, with worldwide delivery available.

Delivery to a specific address is subject to availability at checkout and the carrier’s service coverage. If we discover after payment that an address cannot be served, we will contact you to arrange an address change or cancel and refund the order.

4. Shipping Charges and Free Shipping

Orders with a merchandise total of $35 USD or more qualify for free shipping.

For orders below $35 USD, shipping charges are displayed at checkout. Review your order amount, discounts, and shipping charges before paying.

Free shipping covers the order’s delivery charge only. It does not include import duties, taxes, or customs clearance fees that may apply at the destination.

5. Customs Duties and Import Charges

International orders may incur import duties, taxes, or carrier clearance fees. These charges are the recipient’s responsibility.

Whether charges apply, and their amounts, are determined by the destination’s customs authorities or other relevant organizations. If documentation or payment is required for clearance, follow the customs authority’s or carrier’s instructions promptly to avoid delays.

6. Shipping Notifications and Tracking

After your order ships, we will email a shipping notification and tracking information to the address provided at checkout.

Tracking records may take some time to update after the carrier receives the package. If you have not received a notification, check your spam folder and confirm that your checkout email address is correct.

7. Shipping Addresses and Order Changes

Before submitting your order, check the recipient’s name, street address and unit number, city, state or province, postal code, country, and phone number.

If you need to change the address, submit your request as soon as possible. Changes depend on the order’s processing status and may be restricted once the package has been handed to the carrier.

8. Delays and Delivery Issues

If your package has not arrived after the estimated transit window, or tracking shows an exception, provide your order number so we can help investigate with the carrier.

If tracking shows delivery but you have not received the package, check your mailbox, doorstep, building reception, and other safe delivery locations. Also check with members of your household. If you still cannot locate it, contact us promptly.

9. Shipping Damage or Missing Items

Inspect your items and accessories when the package arrives. If drinkware is damaged, accessories are missing, or an item does not match your order, keep the products and packaging and take clear photos.

We will review your order and the supporting information, then explain the next steps. Do not use drinkware with cracks, chips, or other damage that could affect safe use.

10. Shipping Inquiries

For help with dispatch or delivery, email service@prtaxlve.com with your order number and a description of the issue.