Contact Us
01 / Company information
Prtaxlve™
Shanghai Weishu Communication Technology Co., Ltd.
Zhao Wengui
Building 1, No. 5601 Yanqian Highway, Fengxian District, Shanghai, China
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
prtaxlve.com is operated by Shanghai Weishu Communication Technology Co., Ltd., which manages the online store, order coordination and customer support.
02 / A note to our team
A question,
a detail, a conversation.
From choosing the right glass to finding an order update, tell us what you need help with. Include the details below so we can understand your request.
A little clarity.
A more lovely everyday.
03 / Before you write
Choosing your glass.
Include the product name or link and tell us what you would like to know about its dimensions, capacity, materials or accessories.
For temperature limits, dishwasher compatibility and other usage restrictions, refer to the individual product page and included instructions.
Following your order.
Provide your order number, the name and email used at checkout, and a description of the question or issue.
For address changes or cancellation requests, write as soon as possible. We will check the processing status and let you know whether a change can still be made.
After it arrives.
If an item arrives damaged, incomplete or incorrect, keep the item and packaging and provide clear photos along with your order number. Do not use cracked or chipped drinkware.
Read our Return & Refund Policy before returning an item. The business address above is not the default return address; obtain instructions first.